Privacy policy

Privacy Policy

Last updated: July 19, 2026

Polar Paws operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Polar Paws is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, cart, wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us, including information you include when contacting customer support.
  • Device information including your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, when you create an account, use the Services, or communicate with us.
  • Automatically through the Services, including via cookies and similar technologies.
  • From our service providers, who collect or process information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and personalizing your shopping experience.
  • Marketing and Advertising — sending promotional communications and showing relevant advertisements.
  • Security and Fraud Prevention — authenticating accounts and protecting against fraudulent or malicious activity.
  • Communicating with You — providing customer support and maintaining our relationship with you.
  • Legal Reasons — complying with applicable law or valid legal process.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and other vendors who perform services on our behalf (IT, payment processing, analytics, customer support, fulfillment, shipping).
  • Business and marketing partners for advertising purposes.
  • Third parties when you direct or consent to it.
  • Our affiliates or corporate group.
  • Relevant parties in connection with a business transaction, legal obligation, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users. You may exercise certain rights at the Shopify Privacy Portal: privacy.shopify.com/en.

Third Party Websites and Links

The Services may link to third-party websites. We are not responsible for the privacy or security practices of those sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a child's information.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We retain personal information for as long as needed to maintain your account, provide the Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or know what personal information we hold about you.
  • Delete personal information we maintain about you.
  • Correct inaccurate personal information.
  • Receive a copy of your personal information (portability).
  • Opt out of promotional emails at any time via the unsubscribe link.

You may exercise these rights by contacting us below. We will not discriminate against you for doing so, and may need to verify your identity first.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date.

Contact

Questions about our privacy practices or this Privacy Policy? Email us at hello@polarpawscooling.store or write to Polar Paws, 344 Royal Hunt Way, Lititz, PA 17543, United States.