Contact information

Contact Us

We'd love to hear from you! Whether you have a question about an order, a product, or anything else, here's how to reach the Polar Paws team.

Customer Support
Email: hello@polarpawscooling.store
Response Time: We aim to respond to all inquiries within 24–48 hours (Monday–Friday).

Order & Shipping Questions
For questions about an existing order, please include your order number in your email so we can assist you faster.

Returns & Exchanges
Please see our Return Policy page for details, or email us directly with your order number to start the process.

Business Address
Polar Paws
344 Royal Hunt Way
Lititz, PA 17543
United States

Follow Us
Instagram: @polar_paws3
Facebook: Polar Paws

We're a small, dedicated team working hard to keep your pets cool and comfortable. Thanks for your patience as we grow!