Contact Us

Contact Us

We'd love to hear from you! Whether you have a question about an order, a product, or anything else, here's how to reach the Polar Paws team.

Customer Support
Email: hello@polarpawscooling.store
Response Time: We aim to respond to all inquiries within 24–48 hours (Monday–Friday).

Order & Shipping Questions
For questions about an existing order, please include your order number in your email so we can assist you faster.

Returns & Exchanges
Please see our Return Policy page for details, or email us directly with your order number to start the process.

Follow Us
Instagram: @polar_paws3
Facebook: Polar Paws

We're a small, dedicated team working hard to keep your pets cool and comfortable. Thanks for your patience as we grow!